Privacy Policy
Last updated: 4 September 2026
Who we are
Arbroath Chiropractic Clinic is operated by SOH Chiropractic Ltd.
Arbroath Chiropractic Clinic
69 High Street
Arbroath
DD11 1AN
Telephone: 01241 551079
Email: reception@arbroathchiro.co.uk
We are committed to protecting your privacy and handling your personal information securely and responsibly.
Information we collect
When you contact us, make an appointment or receive care at the clinic, we may collect information including:
Your name, date of birth and contact details
Appointment and communication information
Medical history and information about your health
Clinical examination findings, treatment notes and care records
Postural photographs and posture assessment information, where appropriate and with your consent
Payment and transaction information
Information you provide when contacting us by telephone, email or through our booking system
How we use your information
We use your personal information to provide and manage chiropractic care, arrange appointments, communicate with you about your care, maintain appropriate clinical records, process payments and meet our professional, regulatory and legal responsibilities.
Health information is treated as sensitive information and is only used where necessary for the provision and management of your care.
Lawful basis for using your information
We process personal information where it is necessary to provide and manage chiropractic care, administer appointments, maintain clinical records, process payments and meet our legal and professional obligations.
Our lawful bases under UK data protection law may include the performance of a contract, compliance with legal obligations and our legitimate interests in operating and managing the clinic.
Where we process health information and other special category data, we do so only where an appropriate condition under UK data protection law applies, including where processing is necessary for the provision or management of healthcare.
Postural photographs
As part of your assessment, and with your consent, we may take postural photographs and use posture assessment software to assist with the evaluation of your posture and movement.
These images and associated information will be handled as part of your confidential clinical information.
How we store and share your information
We use trusted service providers to help us operate the clinic. These may include clinical record and appointment systems, payment providers, email and website providers, and posture assessment software.
Information is only shared where necessary for the provision of your care, operation of the clinic, compliance with legal or professional requirements, or where you have authorised us to do so.
We do not sell your personal information.
Clinical records
We retain clinical and other personal information for as long as necessary to meet our professional, regulatory, legal and insurance obligations. Information that is no longer required will be securely deleted or disposed of where appropriate.
Your rights
Under data protection law, you may have rights relating to your personal information, including the right to request access to your information, ask for inaccurate information to be corrected and, in certain circumstances, request restriction or deletion of your information.
Some of these rights may be limited where we are required to retain clinical records for legal or professional reasons.
Security
We take reasonable measures to protect personal and clinical information against unauthorised access, loss, misuse or disclosure.
Contact us about your information
If you have any questions about how we use your personal information or would like to exercise your data protection rights, please contact:
Arbroath Chiropractic Clinic
Email: reception@arbroathchiro.co.uk
Telephone: 01241 551079
If you remain unhappy with how your personal information has been handled, you also have the right to raise a concern with the Information Commissioner's Office (ICO).